Refund policy

At Covenant Community Coffee , each product is made or fulfilled by our trusted partners after your order is placed. Because of this, all sales are considered final unless there is an issue with your order.

 

Returns & Exchanges

We do not accept returns or exchanges for:

• Incorrect size selection
• Change of mind
• Made-to-order or custom items
• Coffee or consumable products

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery with your order number and clear photos of the issue. We will review your claim and, if approved, provide a replacement or refund.

Shipping & Fulfillment

All items are made to order and processed within 2–5 business days. Shipping typically takes 3–10 business days depending on your location.

Please note:

• Orders may ship separately depending on the product
• You may receive multiple tracking numbers

Shipping Issues
We are not responsible for:

• Delays caused by shipping carriers
• Packages marked as “delivered”

However, we will do our best to assist you in resolving any issues.

Refunds

Approved refunds will be issued to your original payment method within 5–10 business days.

By placing an order with us, you agree to the terms outlined in this policy.